What does Loadsmile do for Carriers?
We partner with great carriers to give them access to the best loads from Australia’s largest shippers. We want to give you hassle-free access to more work without needing to add more sales personnel or engaging in long negotiations. Through our platform, you can see personalized loads that match your fleet and route coverage, and with prices attached, it only takes one click and the load is yours. We manage all interactions with the shipper, and guarantee payment with the option of getting paid within 1 week of POD. We’re free of charge, and it’s easy to register, so sign-up today and stop driving empty!
How do I sign up?
Forgot the login details?
To sign-up on our platform you can click on this link
Select ‘forgot your password’ on the login page and then enter your email address. A password-reset link will be sent to your email address.
How do I receive more shipments?
Loadsmile is growing every day, so we will continuously add new work under the “Spot shipments” and “Recurring shipments” sections of the carrier portal. To ensure you always get the latest loads that match your profile, add your preferred routes and fleet information to your profile, and we will update you proactively.
How can I save my preferred routes?
For example, you should provide us with the origin and destination state and the respective postal codes of routes on which you are regularly looking for backloads or are operating frequently. As soon as we receive a request that matches the details you provided, we will contact you! In order to receive more suitable offers it also would be beneficial for you to add detailed information about your fleet and have more route preferences.
You can log into your Loadsmile account and click on preferred routes from the left-hand-pane to proactively add your preferred routes.
When do I get paid?
For eg: If you choose Sydney to Melbourne as your preferred route, the platform will notify you when we have loads on that route or we will contact you with a load that matches your profile
The price of the load is not right for my business
Loadsmile will make payment to the Carrier of the applicable Freight Charge to the bank account nominated on the valid tax invoice either:
- Within 28 days of satisfactory delivery, or;
- Within 7 days of satisfactory delivery, subject to Loadsmile withholding 2.1% of the Freight Charge where the Carrier chooses this payment timeframe .
I cannot see any loads on the platform?
No problem! At Loadsmile, we try to price the load according to the market rates, which takes a wide variety of factors into account. Sometimes, we don’t get it right, so if you would like a load, and the price displayed is not right for your business, simply click email us on email@example.com
, and tell us what price would make sense to you! We will then reach out to you if we cannot offset the load at the displayed price.
How do I save my account information for payment?
This could be because of a technical issue or because the preferences you mentioned on the platform regarding the type of load or route are very specific. The wider the range, the better the chances are to find a load that matches your fleet.
For technical issues, contact us on 1800 861 902
or email us on firstname.lastname@example.org
Login to the Loadsmile account and select Company option from the dashboard, on the bottom right will be an option to ”edit” the financial information provided to Loadsmile, that’s where you can add your financial information.
How do I accept a load?
You can find loads on our platform or on our Driver’s App. The load is offered with a price and when you accept the load at the given price, the load is yours. Alternatively, if it does not fit, you can submit a bid.
How do I get the details for the load to be shipped?
Our system also sends you a notification if the load suits your preferences, you can log in on the Driver’s App or Web App and accept or bid for the load.
Once you select the load from the dashboard, you can see the description which has the pickup and drop of location, date, time and the price offered for the load.
What should be done if I am unable to accept loads?
What should be done if there is no one at the drop-off location to receive the load?
I did not get paid.
Do you have a question related to finance for us?
What is the price of using Loadsmile?
If you have not received payment within 30 days of delivery, please send us an email on email@example.com
or call our customer service representative on 1800 861 902
providing the details of the shipment.
Using Loadsmile is free! You get the full price you accept for the load.
How do I change my payment details?
How do I contact the shipper?
Cannot see the shipment details on the app?
One of our value propositions is to be a single point of contact for the shipper, so they won’t need to coordinate multiple carriers. We will provide all necessary information through our platform or the driver app. If you need anything else, do not hesitate to contact our customer service team on 1800 861 902
or email us at firstname.lastname@example.org
Cannot find the pickup/drop off location?
What should be my next step if the truck breaks down?
The Load does not match the description, what should I do?
How to delete an account.
This could be the result of a technical fault. Please contact us on 1800 861 902
or email us at email@example.com
and let us know so we can make sure you receive the details.
We are sorry to let you go! To delete an account, simply write an email to firstname.lastname@example.org
, and we’ll help you.
If you’d like to use Loadsmile at a later stage, rather than deleting it, you can unsubscribe from all notifications and reminders. To do so you’ll have to log in to your account and go to ‘Account’ and then to ‘Notifications’ Where you should remove all check marks in the ticked boxes.